The terrible Note 7 Recall and Verizon/Samsung

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So, I've owned a Note3&4 since prior to then being in full release. Yes, I was an early adopter and pre-ordered those devices. I kept that phone longer than I usually keep any smartphone because I didn't care for the Note 5 specs. 

I liked having a removable battery and SD card, spec's the NOTE5 didn't seem to support. 

When I heard about the Note7, it was advertised as a removable battery and memory card; sadly only 50% of that was true.

So, I pre-ordered the Note7 from Verizon's website. The process was painful because each time I placed an order for one phone, their site would place an order for like 3x phones. The only solution was to go into a Verizon store to have the orders cancelled; I had to do this 2 times before a proper order took.

Then, miraculously, my Note7 arrived in the mail and literally 2 weeks later I started getting texts, messages and announcements that I should power it down. Really? A $900 phone and I need to stop using it like now!?!?

So, I pay my first visit to the Utah Jordan Landing Verizon store where the VZW rep says "Don't bother turning it in, because I'm not.. we're expecting to have replacement devices by X date".

I then return at "X date" and am told that it will still be another 2 weeks and to not bother turning my phone in, despite the warnings.

So, mid-Sept arrives and I'm customer #2 in line at the 10am opening of our local VZW store. There are about a dozen customers in line for the same thing.. returning their Note7's.

At 9:50am, I hand my phone over (it was silver), and am given a BLACK version (that's all we have, says the VZW rep). He then takes almost 2 hours to "try to backup my phone" so the config is the same. He fails. I end up with a black phone, when I bought a silver unit and I have to set it up form scratch. I then go to my online Verizon account and notice no $25 credit was issued.

So, in the end, I commit to buying a $900 phone, have to worry about it burning down my property for like 3 weeks, have to take time off from work to replace, the actual process takes 2 hours and still fails, I get no phone/service credit and end up with a black phone when I originally ordered a Silver. How is that for satisfaction??!

Samsung and Verizon.. REALLY?! You can't do better than this?

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About this Entry

This page contains a single entry by James King published on September 27, 2016 7:42 PM.

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